Shipping & Return Policy

 Thank you for shopping on the Party Shop Web site!

 

Shipping Policies

 

Party Shop uses Canada Post for our shippings. 

Shipping & handling fees are free for your purchase of 75$ and more before taxes. (Québec only)

Those shipping are shipped by standard options only, with the standard delay.

We do not ship Internationnally

 

Additionnal fees can be asked for these reasons :

- Shipping outsite Province of Québec.

- Weight of the package (Balloon Weights, Tableroll, Gift wrap... )

- Size or the package (Pinata, Tableroll, Oversized costume accessories...)

- Priority Shipping  (Xpresspost or Priority )

In those case, we will contact you shortly to take arrangements for the addtionnal costs.

 

Shipping Delay

The Standard shipping delay depend of the area. Party Shop uses the price system tarification of Canada Post for giving you the most acurate delay.

Party Shop will not be held responsible for any shipping delay from Canada Post. We can not garanty their delay. But for sure be certain that we do all we can to satisfy you needs!

If a product is no longer in our inventory(backorder), we will call you quickly to take arrangements.

If you are not sure if you will recieved your package on time, just call us! We will make all the verifications for you with Canada Post.

 

Return policies: 

If you are not satisfied of your purchase, you have 7 days following the reception of your order to contact us by phone or e-mail with your invoice number and the reason for return.

Products that are final sales (non-refundable and non-exchangable) :

  • Costume
  • Halloween Accessories
  • Mask
  • Makeup
  • Wig / facial hair
  • Prosthetics
  • Teeth / Fangs
  • Hats 
  • Lashes
  • Socks / thighs / tutus / petticoats / under garments  
  • Contact Lenses
  • All sales items or in liquidation

Delivery fees and return fees are not refundable.

Return fees will be refund in only those cases : 

  • Wrong item received, wrong size or model from the one that you ordered on the web site. We will ship the good one at our fees. However, the item must be returned within the 7 days following the reception of your order.
  • Manufacturer default : We will ship the another one at our fees. However, the item must be returned within the 7 days following the reception of your order.

In the case of a return, please be sure to include all the pieces of the selected item in his original packaging before returning it to us. All items that are broken, or with missing pieces, or without his original packaging will not be credited.

Party Shop will not be responsible for loss or theft of returned orders. We strongly suggess you to use Canada Post with delivery confirmations for your protection.

Once received and verified, please allow us from 1 to 7 days maximum for refunding by the same payment method.

 

If you need any additionnal info, here's our complete info :

 Logo Party Shop

605-10 Pierre-Caisse, Saint-Jean-Sur-Richelieu, Qc, Canada, J3A 1P1

Tel : 450-741-6190

info@party-shop.com